Your privacy is our policy

1. Introduction

1.1 The Relationship Factory (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of all users who access our website and services.

1.2 This Privacy Policy governs the collection, use, disclosure, and protection of personal data obtained through our website and services.

1.3 By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1.4 We act as a data controller in relation to your personal data. We determine the purposes and means of processing such data.

2. Scope of Policy

2.1 This policy applies to:

• Website visitors

• Clients and service users

• Individuals submitting inquiries

• Individuals engaging with our content, communications, or services

2.2 This policy does not apply to third-party websites linked from our platform.

3. Categories of Personal Data Collected

3.1 We may collect, store, and process the following categories of personal data:

(a) Usage Data

Includes IP address, browser type, operating system, geographic location, pages viewed, session duration, and navigation behavior.

(b) Identity Data

Includes full name, username, or similar identifiers.

(c) Contact Data

Includes email address, phone number, and mailing address.

(d) Service Data

Includes information provided during coaching, counseling, or consultations.

(e) Communication Data

Includes records of correspondence, inquiries, and interactions with us.

(f) Transaction Data

Includes payment details, billing information, and transaction history.

(g) Profile Data

Includes preferences, interests, and information voluntarily submitted by you.

4. Methods of Data Collection

4.1 We collect personal data through:

• Direct user input (forms, registrations, inquiries)

• Automated tracking technologies (cookies, analytics tools)

• Communication channels (email, phone, messaging)

• Third-party integrations (payment processors, analytics providers)

5. Purpose of Data Processing

5.1 We process personal data for the following purposes:

• To provide and manage our services

• To communicate with users and respond to inquiries

• To process payments and maintain transaction records

• To improve website functionality and user experience

• To deliver relevant marketing and promotional content

• To maintain security and prevent fraud

• To comply with legal and regulatory obligations

6. Legal Basis for Processing

6.1 We process personal data based on one or more of the following legal grounds:

• Consent provided by the user

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests, including service improvement and security

7. Disclosure of Personal Data

7.1 We may disclose personal data to:

• Service providers and subcontractors

• Payment processing providers

• Legal and regulatory authorities

• Professional advisers, including legal and financial consultants

7.2 All third parties are required to process personal data in accordance with applicable data protection laws.

8. International Data Transfers

8.1 Personal data may be transferred and processed outside your jurisdiction.

8.2 Where such transfers occur, we implement appropriate safeguards, including standard contractual clauses and secure data handling practices.

9. Data Retention

9.1 Personal data shall be retained only for as long as necessary to fulfill the purposes outlined in this policy.

9.2 Standard retention period:

• Minimum: 30 days

• Maximum: 60 days

9.3 We may retain data beyond this period where required for:

• Legal compliance

• Dispute resolution

• Enforcement of agreements

10. Data Security

10.1 We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

10.2 Despite these measures, no method of transmission over the internet is completely secure.

11. Your Rights

11.1 You have the following rights under applicable data protection laws:

• Right to access your personal data

• Right to correct inaccurate or incomplete data

• Right to request deletion of your data

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent at any time

• Right to lodge a complaint with a regulatory authority

11.2 Requests to exercise these rights must be submitted in writing.

12. Cookies

12.1 We use cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic

• Personalize content

• Support marketing efforts

12.2 You may control or disable cookies through your browser settings.

12.3 Disabling cookies may affect website functionality.

13. Third-Party Services

13.1 We may use third-party services, including but not limited to:

• Google Analytics

• Advertising platforms

• Payment processors

13.2 These third parties operate under their own privacy policies.

14. Amendments

14.1 We reserve the right to update or modify this Privacy Policy at any time.

14.2 Updates will be published on this page. Continued use of our services constitutes acceptance of any changes.

15. Contact Information

For questions regarding this Privacy Policy or your personal data, contact:

The Relationship Factory